TalentRocket says

“Firmstep have been providing customer service solutions for 15 years. With pizza Fridays, a PS4 and a completely paperless office, following them could be a firm step in the right direction towards career bliss.”
  • Company Details
  • Current Jobs
  • Map

If our customers love working with us you will too! A job in London at

Firmstep is the leading provider of customer service solutions for the Public Sector. Over 150 customers from Local Government, Central Government and Housing Associations are using the Firmstep Customer Experience Platform to deliver an exceptional service to their citizens whilst reducing their costs. A job in London at

For over 15 years, Firmstep has dedicated itself to designing solutions specifically for the Public Sector, and is growing at an unparalleled rate with one public sector body joining the Firmstep community every two weeks.

The Firmstep Platform accelerates digital channel shift, unlocks cost-savings and delivers easier, faster, better customer service.

We are always looking for hardworking, ambitious and talented professionals to join the Firmstep team. We’re based in the heart of London’s Tech City and offer competitive salaries, excellent benefits and clear career progression.

  • Company nights out
  • Trendy offices
  • Free Drinks & Snacks

  • Ping Pong
  • PS4
  • Paper free offices
  • Doing Good
    Social good is top of the agenda, so expect to feel good about yourself when you get home, no matter what role you do.
  • Team Work
    Everyone's ideas are listened to, and from cleaner to CEO, you all have a chance to contribute.
  • Great Offices
    Be wrapped in a beautiful office and get inspired by the environment you work in every day.
  • Top Tech
    Work with the latest technology and know that your workmates are as excited about it as you are.
The Inside Sales Executive is responsible for supporting the Business Development Managers to achieve sales targets, contribution margins and identify new business opportunities. -
You should have a detailed understanding of web application design and development with strong experience in Javascript and PHP based solutions. Experience working with JQuery & JQuery UI Libraries would be advantageous. -
Working for Firmstep, you will gain experience developing with HTML, PHP, JavaScript and CSS technologies, in a rapidly evolving marketplace. We promise you a challenging and stimulating career in a friendly and enjoyable environment. -
Successful candidates will join a growing team delivering Customer and Self-Service solutions, with social media and community features, into UK and US Local Government. -
Manage lead generation activities, and outsourced lead generation (as appropriate) for your territory. -
154-158 Shoreditch High St, London E1 6HU